#Spacious definition professional#

These include: using educational courses to improve the We suggest a number of measures can help improve the non-clinical aspects of care. Conclusion: The hospitals have enough potential to improve various aspects of their responsiveness.

There was no significant difference between the overall responsiveness scores of public and private hospitals ( P ≥0.05). Among the research population 1.6%, 4.1%, 17.6%, 63.3% and 13.2% commented on the responsiveness level as very low, low, moderate, good, and excellent, respectively. Results: Access to the social support during hospitalization as well as confidentiality of the patient’s information achieved the highest score (3.21☐.73) while the patient participation in decision-making process of treatment received the least score (2.34☑.24). Data were analysed using descriptive statistics, independent t-tests and ANOVA by SPSS 16 at a significance level of 0.05. Standard responsiveness questionnaire was used as the data collection tool. In total 425 patients (259 from private and 166 from public hospitals) were selected using a stratified and simple random sampling. Methods: In this cross-sectional and explanatory study, hospitalized patients (with at least 2 days of stay) in general private and public hospitals in Mashhad were investigated. This study aimed to investigate the responsiveness of general public and private hospitals in Mashhad, Iran. Our paper also deals with actions already taken worldwide, which now are undergoing structural improvements as well as with opportunities for making market surveys (opinion polls) among the beneficiaries of a health system: the citizens.īackground: Considering patients’ needs and expectations in the process of healthcare delivery improves the quality of services. Moreover, for working out a methodology for assessing the quality of health services, it is necessary to analyse various standard procedures for assessing the performance of health services initiated and rendered by international organisations and promoted, first of all, by the World Health Organisation. Out of these dimensions - which, from a synergetic perspective, define the overall performance of a health system - we retain for a detailed analysis only those concerning acceptability, adequacy and competence, which determine the responsiveness to the patients' expectations. The multidimensional character is provided by various dimensions to be covered by evaluation indicators of the performance of a health system: acceptability -> in what points the health system meets our expectations accessibility -> knowing whether we can receive the services where and when we need them adequacy -> knowing whether the care meets our needs and is based on established rules competence -> knowing whether knowledge and skills of health services providers are consistent with the care they provide continuity -> matching services - coordination, integration, easy access effectiveness -> concerning the services in operation and in what point they influence our health efficiency -> achieving best results at the lowest cost security -> minimizing possible risks in a health area or service.

#Spacious definition professional#

The complexity is shown by different levels of quality, which provide a global picture of the performance of a health system: compliance with mandatory rules, compliance with professional recommendations/references, action of steady improvement aiming at resolving health problems, risk management or excellence seeking, etc.

In the health field, quality is a complex and multidimensional variable.